If you sell floors, you will inevitably have complaints.
Some will be buyer’s remorse; some will be product/material defects; some may be the construction conditions; others will be design problems; some may be installation defects and some will be legitimate. The fact is that YOU WILL BE BLAMED FOR ALL OF THEM. But you should NEVER have to pay for an unfair claim.
The good news is that by knowing a few simple strategies, you can protect yourself. Jeff King is back as our guest expert for the upcoming Marketing Mastery Webinar, and he will provide the basic information needed to understand your obligations and suggest practical steps every retailer needs to take to minimize its risk of being held liable for flooring defect claims.