The narrative derived from the Game of Thrones is from myth and history. Lord Eddard, "Ned" Stark, the warden of the North is faced with what he sees as disasters. In both business and life, we are confronted by seemingly, overwhelming odds. Even the smallest battles seem impossible. Most of these battles are in our head.

Some of the topics to be covered include...

Understanding the value of self-awareness and how it can build trust and awareness.

Learning the difference between leadership and management so you can do things to move your company forward.

Building strategies to win the customer. You either win or lose.

Recognize the point of "Winter is Coming" and what it means to your business.

Inspiring employees to invest in change so you can beat your competitors.

Define accountability and how to get employee buy in.

ABOUT OUR GUEST EXPERT

Lisbeth Calandrino is Associate Publisher and Social Media Director of Fabulous Floors Magazine, an international consumer magazine. She is known for creating custom-tailored training programs for businesses. These include Building Loyal Customer Relationships, Sales and Customer Service for the New Millenium; her programs cover every aspect of retail for manufacturers, wholesalers and distributors. She is also the author of Red Hot Customer Service (second printing) and authors a column for Floor Covering News called Lizbiz Strategies and pens a “Success Blog” for the Albany Times Union. Her Management Tool Kit, Customer Service and Communication Training is available on her web site: www.lisbethcalandrino.com.